Privacy

Last update: 24/12/2025
site : https://www.bonlaboureur.com

Your privacy is important to us. The purpose of this Privacy Policy is to inform you, in a clear and transparent manner, about the way in which SE Hôtel du Bon Laboureur du Château collects, uses, stores and protects your personal data, in accordance with the amended French Data Protection Act and the General Data Protection Regulation (RGPD - EU 2016/679).

It applies to data collected via the Site (contact form, quote request, booking, account creation, newsletter registration, browsing), as well as to exchanges linked to your relationship with the establishment.

1) Data controller & RGPD contact

Data controller: SE Hôtel du Bon Laboureur du Château
registered office: 6 rue Docteur Bretonneau, 37150 Chenonceaux - France
email : reservation@bonlaboureur.com
telephone number: +33 (0)2 47 23 90 02

Data Protection Officer / RGPD Contact: Antoine Jeudi, Chairman
email: reservation@bonlaboureur.com

A form allows you to exercise your rights:
privacy rights form

2) What is personal data?

Personal data (or "personal data") is any information relating to an identified or identifiable natural person: surname, first name, email address, telephone number, address, reservation identifier, IP address, etc. Personal data is any information relating to an identified or identifiable natural person: surname, first name, email address, telephone number, address, reservation identifier, IP address, etc.

3) What data do we collect?

3.1 Data that you provide to us

Depending on your actions on the Site, we may collect:

• Identity: title, surname, first name

• Contact details: postal address, email address, telephone number

• Professional information (where applicable): professional type, company name, etc

• Stay / request data: dates, preferences, comments, "comfort data" (e.g. room preferences, special needs)

• Newsletter / canvassing: email, communication preferences

3.2 Data collected automatically (browsing)

During your browsing, we may collect :

• iP address, type of browser, operating system

• pages consulted, visit time, interactions

• technical and security data (logs)

This data is used in particular for security, Site operation and audience measurement.

3.3 Payment data

When a reservation is made, payment information may be processed by our reservation/payment service provider (see section 7).
we do not store your full bank details on our systems, except in specific cases linked to reservation guarantees (e.g. fingerprint) managed by the service provider and/or the establishment in accordance with the reservation conditions. Where applicable, this data is deleted / purged in accordance with the service provider's rules and applicable legal obligations.

4) How do we collect your data?

Your data may be collected via :

• browsing the Site (cookies/trackers, logs)

• forms (contact, quotation, newsletter)

• online reservations

• creating and using a customer account

• our exchanges (email, telephone)

• satisfaction surveys, competitions

5) Why do we use your data?

We only process your data for specific, explicit and legitimate purposes.

A) Managing your requests (contact, quotes, information)

• Purpose: to respond to your messages, requests and quotes

• Legal basis: legitimate interest (art. 6.1.f) or pre-contractual measures (art. 6.1.b)

• Retention: up to 36 months after the last contact

B) Managing your bookings and the execution of your holiday

• Purpose: creation/management of reservations, confirmations, follow-up, reception, performance of services

• Legal basis: performance of a contract / pre-contractual measures (art. 6.1.b)

• Retention: duration of stay + archiving in accordance with regulations (see section 8)

C) Invoicing / accounting / legal obligations

• Purpose: invoicing, accounting, tax and legal obligations

• Legal basis: legal obligation (art. 6.1.c)

• Retention: up to 10 years for accounting documents (depending on obligations)

D) Customer relationship management & service quality

• Purpose: customer follow-up, assistance, complaints management, service improvement

• Legal basis: legitimate interest (art. 6.1.f) and/or contract (art. 6.1.b)

• Retention: 36 months (excluding legal obligations)

E) Satisfaction surveys / statistics

• Purpose: to measure satisfaction, improve our services, analyses

• Legal basis: legitimate interest (art. 6.1.f)

• Retention: 36 months (or aggregation/anonymisation beyond that)

F) Newsletter & canvassing

• Purpose: to send information, news and offers

• Legal basis: consent (art. 6.1.a) or legitimate interest for customers within legal limits (depending on context)

• Retention: until unsubscription or 3 years after last active contact

G) Site security / fraud prevention

• Purpose: security, prevention of abuse, technical logs

• Legal basis: legitimate interest (art. 6.1.f)

• Retention: duration proportionate to security objectives

6) Who has access to your data?

Your data may be accessible:

6.1 Internally

To authorised persons only, as required:

• reception

• management

• customer relations / reservations

• accounting (if necessary)

6.2 Externally

Only when necessary, and with contractual guarantees (RGPD):

• reservation & payment service provider (reservation management, collection/guarantees)

• technical service provider / website maintenance: MMcreation

• hosting provider

• hotel software publisher / storage

• emailing / marketing service providers

• competent authorities (only when required by law)

We do not sell or rent your data.

7) Booking & payment

When you make a reservation, you may be redirected to a service provider offering a reservation/payment solution. In this case :

• certain data is required to process the reservation, secure payment and execute the contract

• the service provider acts as a sub-contractor (or separate manager depending on its role) and applies its own security measures and, where applicable, its own confidentiality policy.

8) Retention periods

Unless otherwise required by law :

• data relating to requests (contact/quotes): up to 36 months

• customer data (sales/marketing relationship): up to 36 months after the last active contact, or until unsubscription for the newsletter

• accounting documents: up to 10 years (legal obligation)

• technical data (logs / security): proportionate duration, limited to what is strictly necessary

After this period, the data is deleted or made anonymous.

9) Cookies and tracers

The Site uses cookies/trackers :

• strictly necessary (operation, security)

• audience measurement (statistics)

• functional (preferences)

• marketing

Where required by law, non-essential cookies are only placed with your consent.
you can change or withdraw your consent at any time via the cookie management module (banner/settings) or via your browser settings.

To find out more: see our Cookies Policy.
cNIL information: https: //www.cnil.fr/fr/site-web-cookies-et-autres-traceurs

10) Transfers outside the European Union

In principle, we prefer to use service providers whose data is processed within the European Union.
if, exceptionally, a transfer of data outside the EU/EEA were to take place (e.g. international technical service provider), we would put in place appropriate guarantees, such as the standard contractual clauses approved by the European Commission, and we would inform you of this.

11) Security of your data

We implement reasonable technical and organisational measures to protect your data (access control, systems security, encryption where relevant, etc.).
despite these efforts, no system offers absolute security. In the event of a security incident likely to pose a risk to your rights and freedoms, we will apply the legal notification obligations (in particular to the CNIL and/or the persons concerned where required).

12) Your rights (RGPD)

In accordance with the RGPD, you have in particular:

• right of access (art. 15)

• right of rectification (art. 16)

• right to erasure (art. 17)

• right to limitation (art. 18)

• right to object (art. 21)

• right to portability (art. 20)

• right to withdraw your consent at any time (if processing based on consent)

You can exercise your rights :

• via the form: Privacy rights form

• by email: reservation@bonlaboureur.com

• by post: SE Hôtel du Bon Laboureur du Château - 6 rue Docteur Bretonneau, 37150 Chenonceaux, France

To protect your privacy, proof of identity may be requested in cases of reasonable doubt.

You also have the right to lodge a complaint with the CNIL:
https://

13) Consent - what it means

Some data is necessary in order to respond to your requests or to execute your reservation: this relates to the contract or to pre-contractual measures.
other processing (e.g. newsletter and certain cookies) is based on your consent, which you may withdraw at any time (unsubscribe, set cookies).

14) Updating the Policy

We may modify this Privacy Policy. The applicable version is the one published on the Site on the date of consultation, mentioning the date of the update.

15) Contact

For any questions relating to this Privacy Policy :
reservat
sE Hôtel du Bon Laboureur du Château - 6 rue Docteur Bretonneau, 37150 Chenonceaux, France